C# / .NET
- Maintainer of company’s .NET-based customer portal
- Added features such as proposal cloning and quote deletion
- Troubleshooting and bug fixes
- Spearheaded project to allow customer portal access to third-party business partners
- Rewrote and refactored controllers to accommodate alternate business rules and new product lines
- Redesigned views to allow for custom user experience
- Completed project in half the allotted time
- Rewrote batch-payment processes to migrate to new credit card processing service
- Designed ASP.NET Dynamic Data site for internal use, allowing call center managers GUI-type access to call log data
SQL Server / T-SQL
- During customer portal project, expanded product selection by 15%, along with integrating new product lines into billing and inventory databases
- Maintainer of company data warehouse
- Wrote several dozen stored procedures, debugged and documented others
PowerShell
- Leader of project to standardize company’s multi-language automated script base to PowerShell
- Rewrote scripts originally written in KSH, BASH, Perl and Python
- Documented script functionality where missing or incomplete
- Added missing error- and sanity-checking where applicable
- Automated Excel reporting process for call center clients
- Additionally used Excel PowerPivot, Visual Basic macros, and SQL queries
- One process now opens Excel sheets, runs macros, breaks links to master sheets, and emails the resulting reports to clients
- Developed daily task for sorting thousands of call recordings daily, saving up to 20 hours’ manual work per month
Web development: HTML / CSS / JavaScript
- Sole maintainer of company websites
- Add and edit pages within style guidelines
- Troubleshoot and add functionality to JavaScript and jQuery scripts
- Add new JavaScript features on request
Misc Skills
- Strong language and communication skills
- Former news editor and managing editor of NMU’s The North Wind Student Newspaper
- Clear and consistent communication skills improved as the remote member of TelNet’s development team
- Contributed to internal development wiki
- Wrote documentation on existing programs and methods where overlooked
- Microsoft Excel
- Worked with PowerPivot tables, PowerQuery, VB macros, and multiple functions